When you make an enquiry or book with us, we collect the personal information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our park, new features, special offers and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, make a booking, or arrange a long-term let or storage, we infer that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, bycontact us at [email protected] or by mail at:

Castle Bay Holiday and Residential Park
Portpatrick, Stranraer
Dumfries and Galloway, DG9 9AA
SCOTLAND

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WEB HOSTING, EMAIL and SENSITIVE INFORMATION

Our site is hosted by Desalo UK. They provide us with the online platform that allows us to show our park and sell our services to you. The web server that the site is hosted on is located in the UK. Desalo UK have access to the database that the site runs on and they make regular backups of the site’s files and database, and therefore hold your name, address and email data as ‘data processors’ within the terms of the GDPR. They do not have any access to your payment details, and do not hold your payment details in any form (not even encrypted).

Any data you email to us is also stored through Desalo UK’s data storage, as well as by BT and Gmail. They store your data on secure servers behind a firewall. Mail servers are likely to be distributed, so your emails to us may well be stored outside the EU and subject to foreign legislation when it comes to disclosure to authorities. Specifically, your emails may be stored in the US, as well as in the UK.

Please note that even though this site uses SSL encryption, it is good practice to never send sensitive information, such as credit card numbers, via email. Please never put such information into our enquiry/booking form, as it is sent via email, and all email is inherently insecure.

Payment:

If you choose to pay us by card in person at the park or over the phone, XXX stores your credit card data, though only for as long as needed in order to complete the transaction. It is encrypted from our terminal through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored for only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read XXX’s terms of service or privacy statements.

If you pay us by cheque or by using a direct bank payments (BACS), your name, contact details, booking information, bank sort code and account number are all stored in our accounting system.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

External Links

When you click on links on our pages, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information (please never do this via a form on our site or via email) to use on our terminal at the park, the information is encrypted when sent for processing. We take great care to keep your details private and safe, and do not want to store your credit card details at the park or within our systems, and take steps to try to prevent your inadvertently submitting such details to us in a way that would result in such storage without our knowledge. In a nutshell – if you do not text or email such details to us, they won’t be stored, so please never do so!

SECTION 7 – COOKIES

Our site uses cookies to collect anonymised analytics data and IP addresses of visitors. We use Google Analytics in order to trach the number of visitors we have, how they found us, the devices or browsers they use, and so on. Such data and analytics is normal practice, and none of it can identify you personally – nor would we want it to. As such, your anonymised, non-identifying data is collected by Google, so their own terms and conditions and privacy policy apply to it.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell our services to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at [email protected] or by mail at:

Castle Bay Holiday and Residential Park
Portpatrick, Stranraer
Dumfries and Galloway, DG9 9AA
SCOTLAND